redem Privacy Policy

This page describes what we collect when you use redem and how we keep that data protected. We at redem handle your personal information according to industry standards and local regulations. When you open an account on redem, provide payment details, or participate in tournaments, we collect specific data to verify your identity, process payments, and operate our platform reliably.

Our privacy commitments are straightforward. We do not sell your data to third parties. We do not track your behaviour outside redem. We do not share your payment information with other gaming platforms. We encrypt sensitive data, limit access to authorized staff, and comply with requests to delete or export your information. This policy outlines what data we hold, who may access it, and how long we retain it.

If you have questions about how we handle your data or your privacy rights on redem, our support team is available in English during business hours. You can contact us through your account dashboard, and we typically respond to privacy inquiries within one business day.

What Data We Collect on redem

We collect data in three categories when you use redem: account information, payment information, and activity logs.

Account Information

When you open an account on redem, we collect your name, email address, phone number, and date of birth. We require a government-issued ID—typically a passport or national identity card—to verify your identity. We also collect your residential address for account verification and regulatory compliance. This information remains in our system for the life of your account and for a period after account closure as required by local law.

Payment Information

We collect payment method details when you make a deposit or withdrawal on redem. If you use DANA, e-wallet, mobile banking, or local payment, we store a token that lets us process future transactions without storing your full account credentials. If you use online payment or direct bank transfer (e-wallet, mobile banking, local payment, online payment), we record your bank-account identifier and transaction history. We do not store full credit-card numbers or passwords. All payment data is encrypted and stored separately from your account profile.

Activity Logs

We record your activity on redem: which games you play, tournament entries, session duration, and transaction amounts. We use these logs to detect fraud, investigate disputes, and improve our platform. We also track your IP address and device type when you log in. These logs are retained for compliance purposes and are typically deleted after two years unless a legal hold applies.

How We Use Your Data

We use the data we collect on redem for five purposes: account verification, payment processing, fraud prevention, platform improvement, and legal compliance.

• Account verification: We verify your identity using your ID, address, and phone number to ensure you are the account holder. This step is required by local regulations and protects your account from unauthorized access.
• Payment processing: We use your payment information to process deposits and withdrawals. Your payment data is tokenized and encrypted; we do not store full payment credentials.
• Fraud prevention: We monitor account activity for suspicious patterns—multiple failed logins, rapid transactions, or login attempts from unusual locations. If we detect suspicious activity, we may lock your account temporarily and contact you to verify.
• Platform improvement: We analyze anonymized activity data to improve game performance, tournament scheduling, and customer experience. This analysis does not identify individual users.
• Legal compliance: We retain data to comply with anti-money-laundering regulations, tax authorities, and law-enforcement requests. We respond to legal demands only when required by court order.

We at redem do not sell your data. Your information stays within redem and is shared only with payment processors and regulatory authorities when legally required.

Third-Party Access and Data Processors

We share your data with third parties only when necessary to operate redem. These processors include payment gateways, identity-verification services, and data-storage providers. Each processor signs a data-protection agreement committing them to protect your information.

Our identity-verification partner receives your name, ID, and address to confirm you are who you claim to be. This service is used during account opening and again if you request a large withdrawal. The verification partner does not retain your data after verification completes.

Our data-storage provider hosts redem's servers, which may be located outside your jurisdiction. We encrypt data before it travels to storage, so the storage provider cannot read unencrypted information. Your data is backed up across multiple locations for reliability and disaster recovery.

Your Rights on redem

You have several rights regarding your data on redem. You can request access to all data we hold about you. You can request correction if any data is inaccurate. You can request deletion of your account and associated data (subject to legal-retention requirements). You can request export of your data in a portable format.

To exercise any of these rights, contact our support team through your account dashboard. We typically respond to data-access requests within five business days. For account deletion, we complete the process within ten business days, unless a legal hold or ongoing investigation prevents immediate deletion.

Cookies and Tracking

We use cookies on redem to maintain your login session and remember your preferences (language, font size, notification settings). These cookies are essential to redem's function—without them, you would need to log in on every page visit. We do not use cookies for behavioural tracking or advertising.

Our cookies expire when you close your browser or after 30 days of inactivity, whichever comes first. You can delete cookies through your browser settings, but doing so will log you out of redem and reset your preferences.

How Long We Keep Your Data

We retain your account data for the life of your account. Once you close your account, we retain your activity logs and transaction history for two years to comply with tax and anti-money-laundering regulations. After two years, we delete this data unless legal hold or active investigation prevents deletion.

Payment data (tokens, transaction records) is retained for five years to comply with financial regulations. ID documents are retained for three years after your last transaction.

How We Protect Your Data

We at redem use industry-standard security practices to protect your data. All data transmitted between your device and our servers is encrypted using SSL/TLS protocol. All stored data is encrypted at rest. We restrict access to your information to authorized staff members who have signed confidentiality agreements. We conduct regular security audits and penetration tests to identify vulnerabilities.

If we discover a data breach, we notify affected users and relevant authorities as required by law. We maintain incident-response protocols so breaches are contained quickly. We also require staff to complete annual data-protection training so everyone on our team understands how to handle sensitive information safely.

Jurisdiction and Changes

Our redem servers operate in a regulated jurisdiction and comply with local data-protection laws. Your data may be stored outside your home country, but we encrypt it before transmission so it remains protected during transit and at rest.

We may update this privacy policy as our operations evolve or as regulations change. We will notify you of material changes by email or through your account dashboard at least 30 days before the changes take effect. Your continued use of redem after notification constitutes acceptance of the updated policy.

Contact redem

If you have questions about this privacy policy or how we handle your data on redem, reach out to our support team. We are available in English during standard business hours. You can reach us through your account dashboard via chat or email. For privacy-specific inquiries, you can also contact us at our support email address listed in your account settings.

Whether you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, our support team can address your privacy concerns and explain our data-handling practices in detail. We typically respond to privacy inquiries within one business day on weekdays. Your privacy matters to us, and we're committed to answering your questions transparently.